B2B Help

B2B Help Centre

For companies using the DampApp Pro B2B edition: the administrators who run the B2B Account, the IT team who install the app, and the surveyors who use it.

Set Up Your Team, Step by Step

New to the B2B edition? Work down this list. Each step links to a guide with screenshots.

Sign Your AgreementYour licences start once it’s signed and paid. On a free trial, this can wait.
Sign In to Your B2B AccountWith the email address we invited. No password needed.
Make an Activation CodeOne reusable code and QR setup pack for the whole team.
Set Up App SettingsOptional. Company details, report wording and locked settings for every device.
Install the App on Each DeviceThrough your device management, or Apple redemption codes.
Activate, Then Name Each DeviceMatch each phone or tablet to its row and assign its surveyor.

A B2B Account for Northside Damp Surveys Ltd, open on Overview, with the row of sections ringed in red: Overview, Account Details, Billing & Documents, Devices, Activation Codes, App Settings, Requests and Account Data. Below, Your Team Is Set Up, 4 of 12 seats occupied, Licence Status Active and Agreement Ends 31 Oct 2027 — Your B2B Account. Each section along the top has its own guide below.

Open Your B2B Account

Your B2B Account

Signing in, the sections of the portal, your agreement and invoices.

Sign In and Find Your Way AroundWho can sign in, the ways to sign in, and what each section of your B2B Account is for.Your Agreement, Trial and LicencesSign your agreement, keep a signed copy, and how trials, renewals and extra licences work.Paying Your InvoicesPay by card or bank transfer, send an invoice to your finance team and find receipts.

Devices and Activation

Getting each phone or tablet licensed, and looking after them once they are.

Activation Codes and Setup PacksMake a code for your team, share the QR setup pack, and replace or revoke a code.Manage Your Team’s DevicesMatch a device to the app, name it, assign its surveyor, and retire, replace or restore it.Assign a Surveyor to a DeviceFix the surveyor’s name and accreditations on a device so every report shows them.

Settings for Every Device

Set things up once in App Settings and every device that follows the profile picks them up.

Create a Settings ProfileChoose which settings your organisation controls and which devices follow them.Report Wording, Smart Build and AI PolishWrite your company wording once, with the same writing tools as the app.Area ChecklistsAdd your own defects and checks, and choose what each area needs before it’s complete.Turn AI Tools On or OffFor every device or just one, tool by tool.AI and Weather KeysGive every device your organisation’s AI and weather keys, or Microsoft Foundry.Lock Settings and Required SectionsStop changes to settings, and make sections that must be filled in before a report goes out.

Install the App

For IT teams. The B2B edition is a private app, delivered through your organisation’s Apple or Google account.

Choose an Installation RouteiPhone, iPad and Android options, and what to send us first.Microsoft IntuneAssign the private app and its activation configuration to the same group.Managed Google PlayAndroid devices through your management service.Apple BusinessThe private Custom App for iPhone and iPad.Apple Redemption CodesInstall on iPhone and iPad without device management, where Apple offers it.Jamf, Kandji, Workspace ONE and Google WorkspaceGuides for the other device management platforms.Microsoft Foundry for the AI ToolsSend the app’s AI requests to your organisation’s own Foundry resource.

For Surveyors

Your company gives you the app and a code. You don’t need a login.

Activate and Use the B2B AppScan or type your code, what your company sets for you, working offline and what to do if the app goes read-only.Help With the App ItselfSurveys, photos, readings, reports and settings: the main Help Centre covers the app.

Fix a Problem

Quick answers for the things that most often go wrong.

TroubleshootingSign-in, codes that won’t activate, full seats, settings that haven’t arrived and read-only apps.

Still Stuck?

Tell us what you were trying to do and what you can see. Include your company name, your Organisation ID from the top of your B2B Account and, for a device, its Installation Reference. Never send an activation code or a password.

Contact Support All B2B Help